IT Support when and where you need it.
Our IT Support Services are designed to enable our clients to tailor their IT support services to suit their requirements without being bound to unnecessary costs; at the same time, benefit from our comprehensive proactive management skills.
SDT's IT support is provided by a dedicated team of highly accredited engineers who provide telephone, remote and on-site support services. Our Service Level Agreements (SLAs) are completely flexible to suit individual clients' requirements and offer them either a fully inclusive fixed fee contract or flexible, variable pre-paid contracts, where support costs can be varied depending on usage.
Regardless on the level of support that we are required to provide, we make it our business to understand our clients business to ensure that Information Technology empowers their workforce and delivers the appropriate levels of technology to support their business and to provide a competitive advantage.
Our Total Support is designed for clients who do not have an internal IT support function and who prefer to use our professional services to fully manage their IT infrastructure. We take full responsibility for our clients' IT requirements, delivering day-to-day support and proactive advice on their IT issues.
Our Co-Support is designed for clients who employ in-house IT staff, but still require additional expertise and resource on a regular or ad-hoc basis. Our clients use our services for specific project tasks or for additional support to supplement their internal team with more specialist skills.