Ultima Media

Ultima Media

About Ultima Media

Established in 2004, Ultima Media is the leading provider of B2B information and events to the global automotive industry.

 

Their specialisation is to connect original equipment manufacturers (OEMs) and Tier suppliers with the providers of the services and equipment they use, both globally and regionally.

 

This is done by offering readers, users, delegates, advertisers and sponsors a portfolio of magazine, web, conference and awards activities. All are built on the quality of Ultima Media’s connections and intelligence.

 

The Problem

Across three brand titles, Automotive Logistics, Automotive Manufacturing Solutions and Car Design News, the team at Ultima Media need to run a tight ship in order to meet deadlines for the wide variety of print publications, online content, email newsletters and live events that it produces throughout the course of the year.

 

Karen Parks, Managing Director at Ultima Media explains how the organisation conducted its search for an IT support partner. “Before its inception, Ultima Media was part of a larger organisation but in 2004 a partner and I initiated a management buy-out to form the successful B2B media company we have today. It wasn’t long after we started that we realised the need to establish a partnership with a reliable and trustworthy supplier that could manage our IT requirements.”

The Solution

SDT recommended a Macmon Network Access Control solution for Chatham House. “Network Access Control is still a fairly new technology and many of the solutions available from security vendors are more geared to larger organisations,” comments Andrew Wayman, Managing Director at SDT Limited. “Not only that but competitive solutions that we have investigated in the past are notoriously complex to install and costs are considerably higher. Macmon on the other hand is one of the few vendors that have shown an interest in the lower end of the market, offering a robust and flexible solution at a competitive price point.”

 

The Macmon NAC solution gives Chatham House the ability to clearly separate the public and non-public areas of the network from one another. The first “line of defence” prevents access by unknown devices. Devices that are permitted to be part of the network must authenticate themselves. The second “line of defence” provides protection against attacks on network components and addresses manipulation and thus prevents eavesdropping attacks on the data traffic or the internal resources.

 

Devices that attempt to connect to the Chatham House network are identified by their unique MAC addresses. As well as seeing desktops and laptops, the NAC solution can also see mobile users and peripheral devices such as printers. “Another advantage of the Macmon system is that it is vendor-agnostic working with any SNMP capable switch. It also scales easily so it can comfortably support new infrastructure devices and network growth,” continues Wayman.

 

SDT was approached to provide IT support to Ultima Media and has now been working with the client for over 10 years. “The nature of our business means that we are nearly always on deadline for something. Our IT infrastructure is mission critical to the majority of our work and its reliability is of paramount importance,” says Karen Parks.

 

SDT provides Ultima Media with a complete helpdesk service that enables staff to address and resolve any IT issues that they are facing quickly. After an incident has been logged, a ticket is raised by SDT containing the details of the problem and is circulated via email to all of its engineers. As SDT works to resolve the issue, Ultima Media is regularly updated on the status until completion.

 

“As soon as we engage with a client, we make it our business to gain a thorough understanding of how their organisation functions and the impact that IT has on their daily operations,” comments Andrew Wayman, Managing Director at SDT Limited.

 

“Regardless of the level of support that we are contracted to supply, this exercise is invaluable to the long term relationship with the client. It enables us to not only provide a more efficient help desk service but also allows us to proactively monitor the customer’s IT infrastructure to prevent many issues before they occur.”

 

This proactive monitoring policy typically alerts SDT to potential problems like viruses and intrusions on the network, email server problems, operating system updates or issues, low disk space, backup failures and even website availability.

 

In addition to help desk support and with the assistance of sister company Hosts Unlimited, SDT also provides Ultima Media with a Citrix based hosting solution. “This virtualised environment enables my team to access their desktop and important shared files from remote locations anywhere in the world. In a global business like ours this is an essential part of being able to deliver well across our activities,” continues Karen Parks.

 

SDT also provides a voice over IP (VoIP) telephone system that has advantages for Ultima Media’s global footprint. As well as offering per second billing to dramatically reduce call costs, VoIP can also improve productivity by combining and simplifying communications tools.

 

The system can be easily expanded to add new users and allows staff to make calls from the office, from home or other locations around the world and take advantage of features like voicemail and call forwarding without having to pay extra.

The Results

“When we set out to find an IT support provider, we wanted to find a small business like ours that could be reactive and where we would command the attention and focus that was needed to ensure our IT systems were operationally sound,” comments Karen Parks.

 

“We have been working with SDT for over 10 years now. During this time, SDT has demonstrated an in depth understanding of our business and has provided us with the solutions and support we need to get our jobs done. The helpdesk service that they provide has been enormously valuable and inspires the confidence and trust that a smaller company like ours needs.”

Download Case Study

The Results

“When we set out to find an IT support provider, we wanted to find a small business like ours that could be reactive and where we would command the attention and focus that was needed to ensure our IT systems were operationally sound,” comments Karen Parks.

 

“We have been working with SDT for over 10 years now. During this time, SDT has demonstrated an in depth understanding of our business and has provided us with the solutions and support we need to get our jobs done. The helpdesk service that they provide has been enormously valuable and inspires the confidence and trust that a smaller company like ours needs.”

Download Case Study

A COMPLETE COMMUNICATIONS

SERVICE FOR YOUR BUSINESS

We specialise in providing individual solutions tailored to our clients’ specific requirements.

Get in touch with SDT Limited today by calling us on +44 (0)1344 870062 or by emailing us at [email protected]

A COMPLETE COMMUNICATIONS

SERVICE FOR YOUR BUSINESS

We specialise in providing individual solutions tailored to our clients’ specific requirements.

Get in touch with SDT Limited today by calling us on +44 (0)1344 870062 or by emailing us at [email protected]