The way businesses communicate with their customers has changed dramatically within the last 20 years. The growth of the Internet and computer networks have revolutionised customer interaction and service delivery for businesses and consumers alike. Yet, since its invention, the way we use the telephone has until recently remained largely unchanged. Convergence of the technologies that underlie Voice and Data networks offers businesses the opportunity to genuinely and tangibly transform their service delivery, productivity, and consolidate ongoing bottom line costs. You can take advantage of IP Telephony benefits today. These include, but are not limited to, the following: 

• Better Customer Service: Complete integration with existing databases and applications
• Improved Staff Efficiency: Multimedia messaging, screen dialling or popping & call recording
• Remote Working: Log into the office from anywhere in the world, as if you were at your desk
• Contact Centre Performance: Optimise inbound and outbound call flow and management
• Disaster Recovery: Onsite or offsite back-up, with low cost instant disaster recovery capability
• Reduced Call Costs: Utilise Voice over Internet Calling, with business grade quality
  • Improved Management Information: Full call statistics including per user, group and total company, call recordings all out-of-the-box
  • Reduced Maintenance Costs: Install and maintain a single converged network

Perhaps the most crucial benefit for IP Telephony today is the ability to interoperate with existing legacy technologies. Now you can protect previous investments and migrate to IP Telephony step by step; seamlessly maintain only your BT lines, convert existing handsets, or link to incumbent PBXs. At the same time, it is crucial that businesses position themselves appropriately to maintain a competitive advantage and leverage pending advances in internet technologies, bandwidth increases, and access methods.