Helpdesk Incident Logging
With SDT's Helpdesk incident logging system our customers can log helpdesk incidents 24 hours a day 7 days a week. Once an incident has been recorded and a ticket raised an email alert is circulated to the engineers responsible. The end user will be notified of the ticket status through the lifecycle of the incident until completion.
By utilising our helpdesk solution our clients can easily raise and monitor their IT related issues, quickly and easily with the knowledge that their problem has already been seen by one of our qualified engineers.
Clients can log and access their existing incidents, whenever and wherever they want. As access to the helpdesk is via the public internet and there are no third party or client side software requirements, clients can access the helpdesk via most web enabled devices. New incidents can be created simply, by sending an email.
Almost immediately after a call is logged, the assigned support engineers will be aware of the query. And within minutes of any updates, end users have the ability to see status changes, engineer assignments and notes.
Simple, yet powerful solution
Our internal designers and website developers have endeavored to create a simple and intuitive solution, which will allow end users to quickly and easily create and manage their IT support incidents.
SDT provide this service free of charge to all our clients.