+44 (0)1344 870062REMOTE SUPPORT

Help Desk

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Helpdesk Incident Logging

With SDT's Helpdesk incident logging system our customers can log helpdesk incidents 24 hours a day 7 days a week. Once an incident has been recorded and a ticket raised an email alert is circulated to the engineers responsible. The end user will be notified of the ticket status through the lifecycle of the incident until completion.

By utilising our helpdesk solution our clients can easily raise and monitor their IT related issues, quickly and easily with the knowledge that their problem has already been seen by one of our qualified engineers.

24/7 Access

Clients can log and access their existing incidents, whenever and wherever they want. As access to the helpdesk is via the public internet and there are no third party or client side software requirements, clients can access the helpdesk via most web enabled devices. New incidents can be created simply, by sending an email.

Realtime Updates

Almost immediately after a call is logged, the assigned support engineers will be aware of the query. And within minutes of any updates, end users have the ability to see status changes, engineer assignments and notes.

Simple, yet powerful solution

Our internal designers and website developers have endeavored to create a simple and intuitive solution, which will allow end users to quickly and easily create and manage their IT support incidents.

SDT provide this service free of charge to all our clients.

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Get in touch with SDT Limited today by calling us on +44 (0)1344 870062
or by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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